Bohemian Outsider COVID-19 Response

Like all of you, we have attempted to adjust to the new challenges posed by the COVID-19 pandemic, balancing the interests of our customers, our employees, and the communities in which we live.

We understand that this pandemic has affected everyone in some way and that everyone’s health and safety takes top priority. Throughout these times, we will support our customers and retailers by offering seamless online shopping experiences and reduced or free shipping. We thank our customer for your patience and understanding and look forward to returning back to normal.

More than anything, please stay safe and healthy.

Very best,

Bohemian Outsider Sales and Support Team


COVID-19 Frequently Asked Questions


Will Bohemian Outsider continue shipping to all countries and territories?

During this difficult period, some couriers and post offices have suspended services to select countries and territories. Due to these circumstances, Bohemian Outsider will only ship to countries or territories that still offer delivery arrangements. Also during this time, most shipments will only be arranged via expedited or express services to ensure that customers can receive their shipments in a more reliable and timely manner. 

Bohemian Outsider is currently discussing with our courier partners to see if we can bring back Standard shipping services very soon. We are also checking daily to see when services to certain countries and territories will resume. When we feel we can offer reliable Standard shipping, or when service resumes to certain countries and territories, we will update our Shipping Rate Table immediately. Please check back for the latest information.

Will my shipments experience delays?

According to Bohemian Outsiders shipping data from July 2020:
North America:
  • USA Shipment – 1 to 2 days delay
  • Canada Shipment – 5 to 7 days delay (orders over $100 USD shipped using DHL Express)
England/France/Germany/Netherlands:
Standard shipments to all territories may experience delays averaging 1 week.
 
Australia:
Standard shipments to most territories may experience delays averaging 2 weeks.
 
We are currently working with couriers to find a way to deliver shipments in a timelier manner. As the situation changes, we will provide updates here.

What does Bohemian Outsider do to ensure its operations are safe from COVID-19?

To prevent COVID-19 from affecting our offices and warehouses, we ensure our employees are healthy and practice good hygiene. All employees undergo daily temperature checks, are required to wear surgical masks at all times, and are encouraged to wash their hands frequently. Furthermore, employees who travel internationally, or are exposed to family or friends returning from overseas, are asked to self-quarantine at home for 14 days before returning to work.

What steps does Bohemian Outsider take to ensure my order is safe?

Bohemian Outsider takes multiple steps to ensure the safety of its products and shipments. Disinfectant spray is applied to all shipments received at our warehouses, which undergo frequent disinfection and sanitizing daily by our cleaning staff. Employees who handle products and shipments undergo daily temperature checks, and are required to wear surgical masks at all times.

Can I catch COVID-19 from a package that is shipped to me?

The World Health Organization (WHO) asserts that the risk of catching COVID-19 from a shipped package is low. Coronaviruses primarily spread through close person-to-person contact, and should not survive in external environments for very long. Furthermore, there are no recorded cases thus far of COVID-19 being spread through mail or courier services.
Further information can be found on the official WHO website.

What other measures will Bohemian Outsider take to address COVID-19?

As the COVID-19 situation evolves, Bohemian Outsider will continue to adjust its practices. When new information comes to light, we will prioritize quick and appropriate measures to ensure the safety of our employees and customers, as well as the timely delivery of customer orders.